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Safety is of high importance for any energy firm. How do you improve your approach to public safety? This can be difficult when you are faced with improving emergency procedures, strengthening documentation, and improving audit preparedness and performance compliance.
RDS provides a number of strategies to overcome these issues by optimizing the way you handle these processes.
Our experts help to assess and develop how you collect and interpret data in its many forms — from digitizing, indexing, storing, and retrieving conventional content to aggregating and analyzing information gathered in the field via sensors and mobile technology. We can help find ways to enhance how you treat various systems of enterprise content management and connect unstructured documents with standardized regulatory and operational data. And we will direct you in implementing the strategies needed to resolve the preservation of your data, essential to reducing risk and achieving objectives of safety and compliance.
RDS provides ideas for improving how you handle your print environment with greater productivity and lower costs. We also provide Business Process Outsourcing services that allow you to shift work so that you can give more resources to the challenges of safety and compliance.
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It is the responsibility of energy and utility companies to properly maintain and preserve records and documents. These documents include regulatory filings, tariff cases, and rulings, as well as licenses, certifications, and inspection forms. If you dispose of those documents too quickly, you face regulatory penalties and fines. But if you keep them for too long, you extend legal obligation in the case of adverse proceedings or a compliance examination. In the meantime, decentralized and hard to access information leads to many missed opportunities.
Digitizing systems and information can help prevent these missed opportunities. Work with experts from RDS to identify process redesign opportunities, integrate with line-of-business apps, and create connections between legacy processes and data silos. Solutions and services for Enterprise Content Management & Workflow include unified and automated tools to collect, distribute, and retain a variety of documents.
See RDS’s Enterprise Content Management & Workflow Services, Managed Print Services, Enterprise Support Services, Information Governance & Cyber Security, and Business Process Outsourcing Services for a jump-start in digitizing business processes. These services give you rapid access to the digital infrastructure investments Ricoh has made to support customers like you.
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Customers of energy and utility services include the residential, commercial, and industrial sectors. Although the needs of those divisions can differ, one thing is consistent: you want to offer a fantastic customer experience. This includes clear and personalized contact, education on safety measures, programs for sustainability and conservation of energy, and consistency in all modes of communication.
It can be difficult to offer that kind of client experience and develop customer loyalty, particularly when dealing with disjunct business processes, the information in various formats, or limited in-house resources.
RDS can help.
Our experts will provide the appropriate resources and support and work with you to determine where customer communications need to be improved, what solutions need to be generated. Whether digital or hard-copy, we help you create, execute, and distribute efficient customized campaign messaging via Customer Relations Management & Mail. We also work to improve the appearance and clarity of bills for retail energy customers. Our Enterprise Content Management & Workflow Services allow you to streamline customer interactions with back-end systems and data.
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Energy and utility companies must manage a plethora of information to keep up with an ever-changing world. The RDS Team, partnered with Ricoh, can help energy companies manage safety, information, and communication so that they can focus on the ever-growing energy industry.