The RDS Story

By Gustavo Hermida | CEO

When I started RDS, I decided to create something of my own that would fill the void I discovered during my 25 years in the industry. What created this abyss? It was a lack of companies that genuinely cared about their customers. I began Restored Digital Solutions (RDS) in the wake of chaos left by the 2008 financial crisis. Yet despite my “late start,” RDS boasts a nationally recognized rapid growth that earned us the 2018 Inc.5000 Award. This can partly be attributed to our characteristic close client contact that is embedded in the DNA of RDS.

In the vast sea of business handlings, client concerns tend to get tossed in the waves of bureaucracy. I, however, desire to run a different kind of business. People should always be one phone call away from a manager or even the owner.

Our vision at RDS is to provide flexible solutions for all office technology needs in a way that is accessible and gives personal attention to each customer. While many companies that sell copy machines and printers lock clients into unbreachable contracts for years, we understand that life happens.

Cultivating a culture of caring led us to provide subscription plans that can be upgraded, downgraded, or terminated if customer situations change. At RDS, we see ourselves as a trusted advisor to our clientele, serving you in a way that empowers you and gives you the specific tools that you need to operate efficiently.