Ricoh Copier and Printer Repair in Florida

We are an authorized Ricoh dealer, so Ricoh is the line we know best — but we service Ricoh machines whoever sold them, including ones inherited from a dealer who has since stopped answering the phone.

RDS Team repairs Ricoh equipment across Florida with a contractual four-hour on-site response, using our own technicians rather than a subcontracted service company. Most of the machines we are called out to were sold by somebody else, and that is fine — you do not have to have bought the machine from us to get it fixed.

What We Work On

We cover the IM and IM C series, the older MP and Aficio MP ranges, and Ricoh production and wide-format devices, from single desktop units to machines running as shared office workhorses.

The Faults We Are Called Out For Most

• Feed and finishing — document feeders and finishers carry the most moving parts on the machine, and wear shows there first.
• Fusing and image transfer — the usual causes of jams at the exit and of toner that rubs off the page.
• SC error codes — Ricoh’s service codes are specific, which is useful. Read yours to us on the phone and we can often tell you which part is coming before we arrive.
• Scanning and address books — scan-to-folder and scan-to-email break after network changes far more often than they break on their own.

A Four-Hour Response, In Writing

Most dealers quote a response time as an average, which is another way of saying that half their customers wait longer than it. Ours is a guaranteed four-hour on-site response written into the service agreement, and it is the same commitment whether the machine came from us or not.

One-Off Repair or a Service Agreement

If you have one machine and it has broken once, a one-off call-out is the sensible answer, and we quote it after diagnosing the fault rather than before. If you are running several devices, a service agreement usually costs less across a year than the call-outs it replaces, and it is what puts the four-hour response in writing. We will tell you plainly which of the two fits you.

It is also worth knowing when a repair stops being worth doing. On an older machine well past its maintenance interval, parts and labor can approach what the equipment is worth — and at that point leasing a current machine or renting one is the better spend. We would rather say so than sell you the same repair twice.

Where We Cover

Our technicians work across Florida — see the full list of service areas, or start from the copier repair overview if you would rather read about the service first.

If you are weighing a repair against replacement, our Ricoh machine range shows what we currently supply.

Book a Repair

Call 888-242-4242 and tell us the make, the model and what it is doing. If there is an error code on the panel, read it to us — it often tells us which part to bring, which turns two visits into one. You can also use the form on our contact page.