Brother Printer and Copier Repair in Florida

We are an authorized Brother dealer. Brother machines generally run a long time on very little attention, which is exactly why the ones that do fail have usually been ignored for years.

RDS Team repairs Brother equipment across Florida with a contractual four-hour on-site response, using our own technicians rather than a subcontracted service company. Most of the machines we are called out to were sold by somebody else, and that is fine — you do not have to have bought the machine from us to get it fixed.

What We Work On

We cover the HL and MFC ranges, the DCP series, and the enterprise Workhorse machines, from single desktop units to machines running as shared office workhorses.

The Faults We Are Called Out For Most

• Paper feed — the most common call by a wide margin, and usually rollers rather than anything serious.
• Drum and toner — Brother separates the drum unit from the toner cartridge, so faded or streaked output often means the drum, not the toner. Replacing toner first is the usual wasted spend.
• Fusers on the heavier MFCs — higher-volume machines run hot enough that the fuser becomes a wear item like on any laser device.
• Wireless and network drops — frequently a firmware or DHCP problem rather than a fault in the machine.

A Four-Hour Response, In Writing

Most dealers quote a response time as an average, which is another way of saying that half their customers wait longer than it. Ours is a guaranteed four-hour on-site response written into the service agreement, and it is the same commitment whether the machine came from us or not.

One-Off Repair or a Service Agreement

If you have one machine and it has broken once, a one-off call-out is the sensible answer, and we quote it after diagnosing the fault rather than before. If you are running several devices, a service agreement usually costs less across a year than the call-outs it replaces, and it is what puts the four-hour response in writing. We will tell you plainly which of the two fits you.

It is also worth knowing when a repair stops being worth doing. On an older machine well past its maintenance interval, parts and labor can approach what the equipment is worth — and at that point leasing a current machine or renting one is the better spend. We would rather say so than sell you the same repair twice.

Where We Cover

Our technicians work across Florida — see the full list of service areas, or start from the copier repair overview if you would rather read about the service first.

If you are weighing a repair against replacement, our Brother machine range shows what we currently supply.

Book a Repair

Call 888-242-4242 and tell us the make, the model and what it is doing. If there is an error code on the panel, read it to us — it often tells us which part to bring, which turns two visits into one. You can also use the form on our contact page.